Frequently Asked Questions

Here is a list of our most frequently asked questions. Click on the question to view the answer.

Questions

Yes, you can import your members all at once in either CSV or Excel format. You can also import swimmers from a Hy-Tek™ roster file.
Yes, we take data security very seriously. Only you and any users you add have access to your data. Plus, when you are logged in the connection is encrypted using industry standard SSL (the padlock icon in your browser address bar). Please view our data protection policy for more information.
No. Our software is 100% web-based. You can access it via any modern internet enabled device (desktop, phone tablet etc).
Yes. Please view our data protection policy for more information.
Yes. You may export your data at any time.
The service is billed monthly1, 6 monthly or yearly (defaults to yearly unless you ask us to change your account). We accept cheques, bank transfers and credit/debit card payments.

1We only accept direct debit payments for monthly subscriptions.

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