Q. Can I import my members easily?
A. Yes, you can import your members all at once via either CSV, Excel, or from a Hy-Tek™ roster file.
Q. Is my data secure?
A. Yes, we take data security very seriously. Only you and any users you add have access to your data. Plus, when you are logged in the connection is encrypted using industry standard SSL (the padlock icon in your browser address bar). Please view our data protection policy for more information.
Q. Do I need to install any software on my computer?
A. No. Our software is 100% web-based. You can access it via any modern internet enabled device (desktop, phone tablet etc).
Q. Is my data backed up?
A. Yes. Please view our data protection policy for more information.
Q. What if we decide to leave, can we get to our data?
A. Yes. You may export your data at any time.
Q. How do you charge for the service?
A. The service is billed monthly1, 6 monthly or yearly (defaults to yearly unless you ask us to change your account). We accept cheques, bank transfers and credit/debit card payments.
1We only accept direct debit payments for monthly subscriptions.