Swimming club management software questions and answers

It can replace many of the spreadsheets and paper processes used for membership, attendance, payments and gala entries. Keeping these records together also means committee members can work from the same up-to-date information.

Yes. You can import members in one go using CSV, Excel or a Hy-Tek roster file.

Yes. The mobile app is included for SwimClub Manager customers. Administrators and coaches can use it for tasks such as member access and attendance, while parents and members can view club information available to them.

The trial is fully featured except for any club website features.

If you would like to test out the club website options in your trial, please contact us after registering for a trial.

Yes. You can set up recurring invoices. If you also set up GoCardless to collect payments by Direct Debit, the system will collect the payments and assign them to the invoices when the funds clear.

That is fine. If your club uses cash and cheques, you can keep doing that.

You can set up online payment options, including card, direct debit and PayPal, at any time.

SwimClub Manager does NOT add any extra fees or charges when your members pay via card or direct debit.

All fees are taken via the respective third party payment provider, for example Stripe and GoCardless.

No. You can add as many members and users as you need.

Yes. There are two options. Option 1 includes a club website that you can manage from within your SCM account.

Option 2 has all the same features as option 1, but without the club website features.

If your trial ends and you do not become a paying club, your data will be deleted approximately 30 days after the trial expiry date.

Everything you enter during the trial will still be available after you become a paying club.

You won't need to start again.

Register here and enter your details.

Your trial account will be created automatically and should be ready in a few minutes.

Yes. Only you and the users you add have access to your data.

When you are logged in, the connection is encrypted using industry standard SSL.

Please view our data protection policy for more information.

No. SwimClub Manager is web-based.

You can access it using any modern internet enabled device, including desktop, phone and tablet. We also have a dedicated mobile app.

Yes. Please view our data protection policy for more information.

Yes. You may export your data at any time.

Yes. We have an online knowledge base of articles, and you can open a support ticket from within your account if you need to ask us something not covered there.

Support is via our email ticketing system.